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POLICIES AND PROCEDURES MANUAL INTRODUCTION. Manual are provided only as examples and for reference purposes only. In many instances, a CDC’s existing policies and procedures manual may suffice. SAMPLE CDC POLICIES AND PROCEDURES MANUAL.

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Sample company policy language, content, and voice (including policy, purpose, job responsibilities; forms, if applicable). Free Sample Policies and Procedures “I have reviewed the entire [Policies and Procedures] manual and find it extremely well organized, helpful, and all the things a happy customer is looking for. 1 Page Medical Clinic. Policy and Procedures Manual (Updated: November 2016) Contents. EMERGENCY CONTACT NUMBERS.2.

• 1 Create a Standard Operating Procedure
• 2 The Guidelines on Writing Procedure Manuals
• 3 Simple Example of Standard Operating Procedures
• 4 Standard Operating Procedures of Customer Service

A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing team members a resource for less-frequently used procedures, ensuring procedures are done with the correct protocol, maintaining quality control. Writing a standard operating procedures manual requires having a clear understanding of the steps involved in any particular process.

Define Core Processes

Look at all of the core processes that your company has. Start to define which processes will be outlined and mapped in the SOP manual. While you might not map every last process, it is important to establish the most fundamental and important ones.

For example, a restaurant might define core processes as to how a particular signature dish is made. Just as important is the process for cleaning the restaurant. Create a list of your core processes so you can integrate each one into the SOP manual after mapping it.

Map Each Process

Each process is defined by the steps needed to complete the process. Missing a step could mean a lost or delayed order or a defective final product. Mapping is drawing out the workflow.

For example, say you are creating an SOP for the sales process of an internet inquiry. First, map how the lead is initially contacted after requesting information: phone call, email or text. Map how many times your sales team conducts follow-ups if the prospect can't be reached initially, with specific scripts for each contact.

Map a different script for when the prospect is reached, as well as a set of follow-ups depending on whether the prospect buys your product or service or decides to hold off. Once mapped, write out the process in simple steps.

Create Checklists and Forms

For any process, it is easier for team members to follow a form or checklist. Develop a comprehensive template based on the mapped process. If you need to collect specific information at the client intake, make sure the template has all required information laid out succinctly.

Don't assume team members remember everything in the SOP, especially when a client is sitting in front of them. Integrate the checklists and forms as an addendum to your process map and steps.

Create a Full SOP Manual

Policy And Procedures Manual Examples

Once you've mapped each process and created all supporting document templates, integrate them into a full SOP manual. Organize the manual based on departments. For example, you might have 'Sales,' 'Operations' and Distribution' sections in the SOP manual. Each section would then be broken down further into the core processes of that department, generally in the order each core process takes place in the overall delivery of goods.

In the 'Distribution' section, you could have several core processes that include 'Getting the Order,' 'Packaging for Delivery,' 'Shipping' and 'Follow-Up.'

Organize the SOP manual with a table of contents, and clearly list each procedure in a bold title header. You might even include tabs for team members to easily flip through the manual, to help them locate pertinent SOPs in their departments.

About the Author

With more than 15 years of small business ownership including owning a State Farm agency in Southern California, Kimberlee understands the needs of business owners first hand. When not writing, Kimberlee enjoys chasing waterfalls with her son in Hawaii.

Wonders never cease), and doesn't even try to disguise his recruitment agenda. Watch battleship 2012.

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• 1 Examples of Internal Company Policies
• 2 Examples of Business Policies
• 3 Employee Policies & Procedures
• 4 Examples of Employee Policies

Company policies and procedures establish the rules of conduct within an organization, outlining the responsibilities of both employees and employers. Company policies and procedures are in place to protect the rights of workers as well as the business interests of employers. Depending on the needs of the organization, various policies and procedures establish rules regarding employee conduct, attendance, dress code, privacy and other areas related to the terms and conditions of employment.

Employee Conduct Policies

An employee conduct policy establishes the duties and responsibilities each employee must adhere to as a condition of employment. Conduct policies are in place as a guideline for appropriate employee behavior, and they outline things such as proper dress code, workplace safety procedures, harassment policies and policies regarding computer and Internet usage. Such policies also outline the procedures employers may utilize to discipline inappropriate behavior, including warnings or employee termination.

Companies are increasingly paying attention to bullying behavior as a serious issue and beginning to adopt policies in this area as well. Anti-bullying policies focus on repeated hostile behaviors, identify reporting mechanisms and describe the consequences for employees who engage in persistent bullying behavior.

Equal Opportunity Policies

Equal opportunity laws are rules that promote fair treatment in the workplace. Most organizations implement equal opportunity policies – anti-discrimination and affirmative action policies, for example – to encourage unprejudiced behavior within the workplace. These policies discourage inappropriate behavior from employees, supervisors and independent contractors in regard to the race, gender, sexual orientation or religious and cultural beliefs of another person within the organization.

Attendance and Time Off Policies

Attendance policies set rules and guidelines surrounding employee adherence to work schedules. Attendance policies define how employees may schedule time off or notify superiors of an absence or late arrival. This policy also sets forth the consequences for failing to adhere to a schedule. For example, employers may allow only a certain number of absences within a specified time frame. The attendance policy discusses the disciplinary action employees face if they miss more days than the company allows.

Substance Abuse Policies

Many companies have substance abuse policies that prohibit the use of drugs, alcohol and tobacco products during work hours, on company property or during company functions. These policies often outline smoking procedures employees must follow if allowed to smoke on business premises. Substance abuse policies also discuss the testing procedures for suspected drug and alcohol abuse.

Workplace Security Policies

Policies on security are in place to protect not only the people in an organization, but the physical and intellectual property as well. Policies may cover entrance to a facility, such as the use of ID cards and the procedures for signing in a guest. Equipment such as a company laptop or smartphone may need to be signed out.

Computer security is a high priority for firms these days. Policies cover a variety of topics, such as the frequency for changing passwords, reporting phishing attempts and log-on procedures. Use of personal devices, such as a USB drive you bring from home, may also be restricted to prevent to unintended spread of computer viruses and other malware.

About the Author

Sherrie Scott is a freelance writer in Las Vegas with articles appearing on various websites. She studied political science at Arizona State University and her education has inspired her to write with integrity and seek precision in all that she does.

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